Submitted by Vic N on 11/13/2022
Have to agree on the customer service issues indicated below. It is spotty, some days its really good, and some days not there. Not dependent on the # of folks all the time either. When its good, its really good.Even when I was a member, I would go to Superior or order from Defender Ammunition in NC: even with shipping, it was cheaper. I did buy a few times from there when I sort of had too, but otherwise, the other places are cheaper: buy there, just down the street or at Lynnhaven.Being a member helps but a premier membership, after taking all the classes, just wasn't worth it. Even 4 months into the membership, I was talking with others about going to Superior once mine ran out. Yes, everything is really nice there, but for the prices, I'm not the only one who said we will not come back once the membership runs out. The fire they had part way thru the membership, and mgmt never addressing that those of us who paid quite a bit for 50% off classes and then no classes for months, would get an extension on that membership, that's probably something folks need to know about. You lose a huge benefit there if you take classes and seeing that no refund or extension on membership would happen, solidified my choice to move on to a place about 4x cheaper.I also had an issue that was never addressed, with constant trying to get someone in the store to address it. I had someone move my stuff and put their stuff on mine in one of the classes and refused to move, told me wait. I couldn't get the teachers' attentions (absolutely no reflection on them, great guys, very busy and had another class after) to get it resolved right then and wasn't going to make a scene in front of the class. When something like that happens and mgmt doesn't respond, well that's not a good thing.The teachers are pretty good, helpful. I'm giving it a higher rating because of that. They do have other free classes now and then. Those are good.When I wanted to try out a particular firearm, they did have the popular models of a few brands but otherwise that was it
